The Phia Concepts Difference

We seek to balance passion with technical expertise, and community with individuality. Our purpose and mission at Phia Concepts is to consciously direct our PHIA in everything we do.

Promise to our guests

We look forward to providing the ultimate in customer service, and offering the best of the Davines product line. We don’t want our clients to experience any unpleasant surprises before, during, or after your visit. Prior to service, you’ll receive a written plan with a detailed price quote from your stylist. The following outlines our promise to you as our guest and client and what you can expect

Greetings & Communication

1

You’ll be welcomed into our upscale, yet down-to-earth salon environment. Your stylists will be in contact with you before, during, and after your visit to ensure you’ve received the best experience and service.

2

Receive a thorough consultation where you can be completely candid, outlining your budget limitations, time constraints, goals, desires, frustrations, or concerns. You’ll then be given a written plan including expected outcomes, time estimates, and price. This plan forms the agreement for your service.

Service & Experience

3

Inspire us! Bring in photos, images, and textures to share with your stylist to spark creativity and inspiration.

4

We respect your time. Please let us know if your service begins more than 5 minutes after your scheduled time, or we need to meet a specific time frame.

5

Pamper yourself. Receive a Complimentary Optional Moment of Pampering (COMP) to center your being with every designer hair cut or color service. You can choose from a hand/arm massage, scalp/shoulder massage, mini-facial, or anything with a (gift) icon on our menu.

6

We guarantee our work. Receive a complimentary adjustment within 10 days of service if the expected outcome is not delivered. Please contact us immediately if anything is not perfect.

Education & Booking

6

Enhance your new look! Our staff is educated and knowledgeable on which tools and products to use to care for your new cut and/or color. We can recommend specific retail products that will work best for you, or we’ll work with the products you have at home.

7

Pre-book. You can pre-book your next visit at the time of your service. If you’d like a specific day, time, or stylist, please pre-book to ensure we can accommodate your preference.

Reviews & Feedback

8

Find your perfect match. Our Open Stylist Policy gives you the option to book different stylists until you find the one right for you.

9

Leave us feedback! Please leave us your thoughts, suggestions, and experience after your visit. We love online reviews, so reach us at guestservices@phiaconcepts.com.

** Please let us know if we have not met any of our Client Service Mission points.

Becoming a Member Salon

Interested in learning how you can become part of the Phia Concepts family? We offer salons the opportunity to join as a member salon, receiving all of the benefits Phia Concepts has to offer. If you’d like to learn more, fil out the form and we’ll be in touch!

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